Behavioral Health
Blue Care Network provides materials and resources to assist you with your behavioral health referrals. In addition to the information listed on this page, you can access the complete version of the BCN Provider Manual and other behavioral health resources including the BCN Behavioral Health Fee Schedule on web-DENIS in BCN Provider Publications and Resources.
Resources
- Useful tools and hints for BCN behavioral health providers (PDF)
- BCN Provider Manual — Behavioral Health chapter (PDF)
- Behavioral health authorization forms:
- Frequently asked questions — behavioral health electronic referrals (PDF)
- Web-based training: e-referral for behavioral health providers
- Instructions for filling out CMS-1500 form (PDF)
Contact information
- Provider Inquiry Contact Information
Call for general assistance with behavioral health services, including:
- Assistance in arranging services
- Request authorization for services
- Discuss or receive information on criteria used to render an authorization decision
- Claims inquiries
The only exceptions are for prior authorization for psychological assessment prior to bariatric surgery and authorization for acute detoxification services. For these situations call 1-800-392-2512. - BCN Behavioral Health Provider Servicing Assistance
Review the BCN Provider Servicing map to determine your BCN region. Mouse over a region on the map for a list of counties covered by that region. Then use the appropriate regional phone number listed in the table below for assistance with the following:
- Enrollment and credentialing questions
- Contractual issues
- Recurring problems or unresolved issues
- Education and training assistance on BCN policies, procedures and programs
| Region | Major Cities | Phone number |
|---|---|---|
| East | Bay City, Flint, Midland, Saginaw | 1-800-527-1906 |
| Mid | Lansing | 1-877-258-0168 |
| Southeast | Detroit, Ann Arbor, Southfield, Port Huron | 734-332-2949 (Christina Healy) |
| West | Grand Rapids, Kalamazoo, Traverse City, Alpena | 616-956-5723 (Cynthia Swain) |