Behavioral Health
Blue Care Network provides materials and resources to assist you with your behavioral health referrals. In addition to the information listed on this page, you can access the complete version of the BCN Provider Manual and other behavioral health resources including the BCN Behavioral Health Fee Schedule on web-DENIS in BCN Provider Publications and Resources.
Resources
- BCN Provider Manual — Behavioral Health chapter (PDF)
- Behavioral health authorization forms:
- Behavioral Health 2010 Continuing Outpatient Authorization Request Form (PDF)
- Behavioral Health Initial Outpatient Authorization Request Form (PDF)
- Behavioral Health Outpatient Treatment Authorization (PDF)
- Behavioral Health Inpatient Concurrent Review Form (PDF)
- Behavioral Health Medication Management Registration Form (PDF)
- Frequently asked questions — behavioral health electronic referrals (PDF)
- Web-based training: e-referral for behavioral health providers
Contact information
- BCN Behavioral Health Provider Inquiry — 800-688-3290
Call for general assistance with behavioral health services, including:
- Assistance in arranging services
- Request authorization for services
- Discuss or receive information on criteria used to render an authorization decision
- Claims inquiries
The only exceptions are for prior authorization for psychological assessment prior to bariatric surgery and authorization for acute detoxification services. For these situations call 800-392-2512. - BCN Behavioral Health Provider Servicing Assistance
Review the BCN Provider Affairs map to determine your BCN region. Mouse over a region on the map for a list of counties covered by that region. Then use the appropriate regional phone number listed in the table below for assistance with the following:
- Enrollment and credentialing questions
- Contractual issues
- Recurring problems or unresolved issues
- Education and training assistance on BCN policies, procedures and programs
Region Major Cities Phone number East Flint 800-527-1906 East Saginaw, Bay City, Midland 800-859-2898 Mid Lansing 877-258-0168 Southeast Detroit, Ann Arbor, Southfield, Port Huron 734-332-2949
(Christina Healy)West Grand Rapids, Kalamazoo, Traverse City, Alpena 616-956-5723
(Cynthia Swain)