On Feb. 18, the Utilization Management call center at 1-800-392-2512 will be closed until 1 p.m.

On Friday, Feb. 18, 2022, the Utilization Management call center at 1-800-392-2512 will be closed for staff training from 8:30 a.m. to 1 p.m.

Normal business operations will resume at 1 p.m.

This call center handles non-behavioral health authorization requests for Medicare Plus BlueSM, Blue Care Network commercial and BCN AdvantageSM members.

What to do during the closure

While the call center is closed:

Behavioral Health call center will be open

For behavioral health requests, you'll still be able to reach the Blue Cross and BCN Behavioral Health department as usual:

Additional information

As a reminder, you can access resources related to authorizations and referrals on our ereferrals.bcbsm.com website. Click either Blue Cross or BCN and then use the links in the left navigation to reach information related to specific services.

Posted: February 2022
Lines of business: Blue Cross Blue Shield of Michigan and Blue Care Network