Provider Manual Chapters
The Care Management chapter of the BCN Provider Manual serves as your comprehensive guide to referring members for specialty care. Additional referral information appears in the BCN Advantage HMO-POSSM, Behavioral Health and Blue Cross Complete (formerly BlueCaid) chapters of the manual.
The online BCN Provider Manual is updated regularly. Updates are designated within the chapters as "Blue Dot" changes. You can identify Blue Dot changes by a blue-dot icon accompanied by a brief explanation of the change in a bold blue text box.
The complete BCN Provider Manual and a separate listing of Blue Dot changes are available on web-DENIS in BCN Provider Publications and Resources under the Provider Manuals link.
Provider Resource Guide
The BCN Provider Resource Guide (PDF) offers providers easy access to contact information for various BCN services and functions. Each service or function has a dedicated page that is updated as needed, so that the most current information is always available.
The Provider Resource Guide At-a-Glance (PDF) is a one-page summary of key BCN contact information. The At-a-Glance summary helps providers keep phone and fax numbers at their fingertips and is updated as needed, so that the most current information is always available.