Blue Cross PPO inpatient authorization requests submitted through e-referral for group 71575 result in inaccurate instructions

Effective Dec. 18, 2017, inpatient authorization requests submitted through the e-referral system for Blue Cross PPO members from group 71575 are resulting in an inaccurate response. The response says, "You are not able to submit this request. Requests for Ascension members are managed by ABS. Submit authorization request to ABS PreCert...".

If you see this message, please check the member's group number on the ID card. If the group number is 71575, then that member is not an Ascension member and the request should not be submitted to ABS PreCert.

We are working to fix this systems error and estimate it will be corrected by Jan. 15, 2018. Until then, we ask that you fax inpatient authorization requests for members from group 71575 to 1-866-411-2585. Remember to include member demographic and clinical information and a contact number in case we have questions.

We apologize for the inconvenience caused by this systems error.

Posted: December 2017
Line of business: Blue Cross