e-referral system is pending outpatient authorization requests for patients with the Blue Cross Blue Shield of Michigan plans

Recently, an error in the e-referral system has been causing Blue Cross outpatient authorization requests that should not have been entered into the system to pend. Upon submission, providers submitting these authorizations in error receive a case ID and a pending message.

As a reminder, please check requirements before submitting outpatient cases to e-referral:

While this issue is being resolved, we are voiding these cases manually and sending a message to providers why the case has been voided.

Posted: June 2018
Line of business: Blue Cross Blue Shield of Michigan