BCN Behavioral Health Physician Review Line daytime number is changing effective August 21

Effective Aug. 21, 2017, the phone number for the Blue Care Network Behavioral Health Physician Review Line is changing to 1-877-293-2788. This is the number for physician-to-physician reviews of determinations related to medical necessity.

The previous Physician Review Line number, 734-332-2567, will not be working as of that date.

Here's a summary of how to reach a BCN medical director to discuss a behavioral health determination for a BCN member as of August 21:

• During business hours (8 a.m. to 5 p.m., Monday through Friday), call 1-877-293-2788 (the new Physician Review Line number).
• After business hours (for emergent cases only), call 1-800-482-5982. (This is the current number and it is not changing.)

The numbers for calling BCN Behavioral Health during business hours for other purposes are not changing, either. Those are:

• 1-800-482-5982 for BCN HMO^SM (commercial) members
• 1-800-431-1059 for BCN Advantage^SM members

Also effective August 21, the mailing address for BCN Behavioral Health is changing to:

• Blue Care Network
• Behavioral Health
• Mail Code H100
• 26899 Northwestern Highway
• Southfield, MI 48034

Posted: August 2017
Line of business: Blue Care Network