e-referral upgrade slated for Aug. 17

The e-referral system is being upgraded Aug. 17. You can find a list of enhancements in the July-August edition (PDF) of BCN Provider News. Please note that the date has changed from the one originally published.

While we upgrade the system, e-referral will be unavailable from 5 p.m. on Thursday, Aug. 13, until 7 a.m. on Monday, Aug. 17. Please hold routine referral and authorization requests during this time and enter them into the upgraded system starting Monday, Aug. 17. For urgent referral and authorization requests, use the numbers below:

  Care Management Behavioral Health
Friday, Aug. 14
9:30 a.m. to noon
and
1 to 5 p.m.		 1-800-392-2512 BCN members:
1-800-482-5982
BCN Advantage members:
1-800-431-1059
After business hours 1-800-851-3904 BCN members:
1-800-482-5982
BCN Advantage members:
1-800-431-1059