Contact eviCore healthcare's Client & Provider Services for help in using the new eviCore provider portal for BCN PT, OT and ST authorizations
Need help submitting authorization requests or finding cases in the eviCore healthcare provider portal? Contact eviCore's Client & Provider Services department to get help.
How to contact eviCore's Client & Provider Services department
Email clientservices@eviCore.com to get eviCore's assistance with authorization requests for outpatient physical, occupational and speech therapy and physical medicine services by chiropractors for BCN HMOSM or BCN AdvantageSM members. For urgent cases, call eviCore at 1-800-646-6418; select option 4.
When you send an email, you'll get a response that includes a ticket number. An eviCore representative will research your request and reach out to help you navigate the system and find what you need.
Additional information
As a reminder, on May 27, 2019, eviCore healthcare started managing all authorization requests for outpatient PT, OT and ST by therapists and physical medicine services by chiropractors for BCN HMO and BCN Advantage members. This includes requests for both initial and follow-up services.
You can get additional information in the Outpatient rehabilitation services: Frequently asked questions document, which we've posted on the PT, OT, ST webpage in the BCN section of this website.