Add correct servicing provider information when submitting requests to eviCore
Be sure to add the correct servicing provider to the case, including name, NPI, address and other information, when submitting authorization requests to eviCore healthcare. When the correct servicing provider information is in the case, claims will pay. Without that information, the claim will not match the authorization and payment will be delayed.
BCN has experienced several instances in which the servicing provider's information was not entered correctly. Payments for the claims connected to those authorizations were delayed.