Call Northwood at 1-800-393-6432 to identify a contracted supplier

If you need assistance in identifying a supplier contracted with Northwood, Inc., call Northwood's customer service department at 1-800-393-6432.

BCN providers (primary care practitioners and specialists) must refer BCN HMO^SM (commercial) and BCN Advantage^SM members to a supplier contracted with Northwood for outpatient nondiabetic durable medical equipment, prosthetics / orthotics and medical supplies. The supplier will submit the request to Northwood for review.

The phone number that providers had previously been asked to use (1-800-667-8496) is for members. BCN providers should no longer use this number to contact Northwood.

The BCN Provider Manual and related documents will be updated over the next few weeks to reflect this information.