Upgrades coming to e-referral

Several new upgrades and changes are coming to the e-referral system. The expected go-live date for these enhancements is Aug. 3, 2015. With the upgrade, users will be able to:

• Create a new case for the same patient from the Case Details page which reduces the work effort needed to create multiple cases for one patient.
• Add attachments to a Case Communication with the Attach File button on an initial request.
• Search for referrals and authorizations across all providers in a set when choosing the new Include All Associated Providers option.
• Search for a provider or facility by their NPI within their associated provider list. (Previously a user could only search for a provider.)
• Search by either a code or description in the same field during a Procedure Code search.
• Manually enter a Patient ID during a Referral/Authorization case search (Previously had to search/select a patient to populate this field.)

Other changes:

• The Add Provider and Add Facility buttons have been replaced by the Add Bookmark button (found in the Bookmarks feature under the Provider tab).
• The From and To dates have been eliminated when searching for a case by Patient.
• The In Focus vertical bar on the left side has been removed to simplify the application.
• The system will accept ICD-10 codes (as well as ICD-9 codes).

These changes can be found in the updated User Guide (PDF) or the User Guide addendum (PDF).

In order to upgrade the system, e-referral will not be available starting late Friday, July 31 through early Monday, Aug. 3. Please see the article on Page 1 of the July-August 2015 BCN Provider News for full details.