ALERT: Phone issues on eviCore's BCN provider line

ALERT: Due to the Hurricane Matthew evacuation that's now in progress, eviCore healthcare is experiencing longer-than-normal call times on its BCN provider phone line (1-855-774-1317). There are also periodic phone issues such as messages and phone prompts that cut off early. If you encounter phone issues when trying to reach eviCore, please stay on the line and you will be connected to an eviCore representative.

If you need to submit an authorization request for a BCN member to eviCore, here's what we suggest:

• Submit the request through the evicore.com web portal. This is the most efficient way to initiate a request.
• Call the 1-855-774-1317 number only if absolutely necessary. If you call, stay on the line and you will be connected to an eviCore representative.

eviCore is working to address the phone issues. Also, we're aware that some eviCore call centers have been ordered to evacuate in preparation for Hurricane Matthew. We've been advised by eviCore that calls are being answered in centers not affected by the hurricane evacuation.

Posted: October 2016
Line of business: Blue Care Network