e-referral system out of service for maintenance three times in February 2020
The e-referral system will be unavailable for use during three planned downtimes in February. Typically, the system is unavailable during its routine monthly maintenance but in February, we're also moving the data center and upgrading the system's software.
Here are the three planned downtimes for the e-referral system in February 2020:
- Data center move: The system will be unavailable from 3 a.m. Saturday, Feb. 8, to 7 a.m. Monday, Feb. 10.
- Routine monthly maintenance: The system will be unavailable from 10 p.m. Saturday, Feb. 15, to 9 a.m. Sunday, Feb. 16.*
*The e-referral system will not be available at all during these times. On Sunday, the system will be available by 9 a.m. and may be available earlier if maintenance tasks are completed. During the remaining time over the weekend, we expect the system to be available, although you may experience minor performance issues.
- Software upgrade: The system will be unavailable from 2 a.m. Sunday, Feb. 23, to 6 a.m. Monday, Feb. 24.
To see more planned downtimes and to learn how to handle requests while the system is down, review the list of e-referral system planned downtimes and what to do (PDF).
You can get to this list anytime from any page of this website. Scroll down the left navigation pane and look for the blue tile at the bottom.
We're providing this information so you can plan ahead. We apologize for any inconvenience you may experience while the e-referral system is down.
Posted: February 2020
Lines of business: Blue Cross Blue Shield of Michigan and Blue Care Network