e-referral system may be slow or problematic after data center move

Here's what to do to resolve problems if you can't log in to the e-referral system over the next few days:

• Contact the Web Support Help Desk at 1 877 258 3932.
• Clear your browser history and cookies and restart your browser.
• Submit your authorization requests by phone or fax. Refer to the document e-referral system planned downtimes and what to do (PDF) for the phone and fax numbers to use for various types of requests.

Here's some additional information you may find useful:

• Feb. 8 through 10, we moved the data center out of which the e-referral system is operated. The move went well, but the e-referral system is still stabilizing.
• You can get to the document e-referral system planned downtimes and what to do (PDF) from any page of this website. Scroll down the left navigation pane and look for the blue tile at the bottom.

We apologize for any inconvenience you may experience with the e-referral system. We are working hard to resolve the problems and we expect the system to be working smoothly soon.

Posted: February 2020
Lines of business: Blue Cross Blue Shield of Michigan and Blue Care Network