No software upgrade on March 8-9 for e-referral system

The e-referral system software upgrade most recently planned for March 8-9, 2020, will not occur on those dates after all. This means the e-referral system will be available for your use on those dates.

We don't yet know the dates on which the software upgrade will occur, but we'll announce the new dates as soon as we know them.

The only e-referral system downtime currently planned for March 2020 is this one:

• Routine monthly maintenance: The system will be unavailable from 10 p.m. Saturday, March 21 to 10 a.m. Sunday, March 22.

  Note: The e-referral system will not be available at all during these routine maintenance times. On Sunday, the system will be available by 10 a.m. and may be available earlier if maintenance tasks are completed. During the remaining time over the weekend, we expect the system to be available, although you may experience minor performance issues.

To see more planned downtimes and to learn how to handle requests while the system is down, review the list of e-referral system planned downtimes and what to do.

You can get to this list anytime from any page of this website. Scroll down the left navigation pane and look for the blue tile at the bottom.

We're providing this information so you can plan ahead. We apologize for any inconvenience you may experience while the e-referral system is down.

Posted: March 2020
Lines of business: Blue Cross Blue Shield of Michigan and Blue Care Network