naviHealth is taking measures to keep Medicare Advantage members safe in response to COVID-19

naviHealth is taking measures to keep Medicare Plus Blue^SM PPO and BCN Advantage^SM members safe in post-acute care settings in response to coronavirus disease, or COVID-19.

In an effort to contain the spread of COVID-19, naviHealth will conduct all care coordination activities remotely, effective immediately. Care coordinators will use telepresence and other remote capabilities to attend meetings and communicate with patients, families of patients and post-acute care personnel.

Care coordinators will continue to perform all typical care coordination activities, including discharge planning.

In post-acute care settings where care coordinators have been working remotely, you won't notice any changes. In settings where care coordinators have been working onsite, they'll return when it's deemed safe to do so.

For more information, see the email message with the subject "COVID 19 - Keeping Patients Safe" that naviHealth sent to post-acute care providers on March 12. naviHealth sent this message to the leaders within interdisciplinary teams at skilled nursing facilities, inpatient rehabilitation facilities and long-term acute hospitals.

Please direct any questions to your naviHealth Provider Relations Manager.

Posted: March 2020
Lines of business: Blue Cross Blue Shield of Michigan and Blue Care Network