Use e-referral system while Blue Cross and BCN offices are closed on March 20 and 23
Blue Cross Blue Shield of Michigan and Blue Care Network corporate offices are closed on the following days:
- Friday, March 20, 2020
- Monday, March 23, 2020
How to handle requests related to medical services
During this office closure, use the e-referral system to:
- Submit all referrals and authorization requests for medical services that are managed by Blue Cross or BCN Utilization Management
- Attach clinical information to the case as needed
- Check the status of these authorization requests
This applies to requests for all medical services, for all Blue Cross and BCN members.
While our offices are closed, our Utilization Management staff are not available to answer calls related to medical requests.
However, if a case pends and you need a decision in an emergency or an urgent situation, call the Utilization Management after-hours phone at 1-800-851-3904.
Our Utilization Management offices will reopen on at 8:30 am Eastern time on Tuesday, March 24.
For instructions on how to submit requests through the e-referral system and attach clinical information to the case, refer to the e-referral User Guide (PDF). You'll find additional information about the e-referral system and about referral and authorization requirements on this website.
Peer-to-peer reviews on medical cases to be completed but no new ones scheduled during closure
Peer-to-peer reviews on medical cases scheduled for March 20 and 23 will be completed. However, no new medical peer-to-peer reviews will be scheduled until we reopen on March 24.
How to handle requests related to behavioral health services
During this office closure, use the e-referral system to submit authorization requests for behavioral health services as well.
Behavioral Health department staff members are available to discuss a case, if needed. To reach a staff member:
- Medicare Plus BlueSM PPO: Call 1-888-803-4960.
- BCN HMOSM (commercial): Call 1-800-482-5982.
- BCN AdvantageSM: Call 1-800-431-1059.