What to do about e-referral error message

Providers are sometimes getting an "Unknown Error" message in the e-referral system. This error message is connected to the e-referral system software upgrade that occurred over this last weekend.

When you get this error message, you're unable to search or submit or otherwise move forward with the referral or the authorization request.

What to do

Refresh your browser window, re-enter the information and continue working. Most of the time, this will resolve the issue.

Working to resolve the issue

We are working to resolve this issue as soon as possible. We apologize for any inconvenience this may cause.

Posted: April 2020
Lines of business: Blue Cross Blue Shield of Michigan and Blue Care Network