e-referral system out of service on two weekends in May

Here are the May 2021 planned downtimes for the e-referral system. All times are Eastern time.

• Routine maintenance: From 10 p.m. on Saturday, May 15 to 10 a.m. on Sunday, May 16
  Note: The e-referral system will not be available at all during these times. On Sunday, May 15, the system will be available by 10 a.m. It may be available earlier if maintenance tasks are completed early. We expect the system to be available during the remaining time over that weekend, although you may experience minor performance issues.
• Software upgrade: From 6 p.m. Friday, May 21 to 6 a.m. on Monday, May 24
  Note: The e-referral system will not be available at all during these times.
  To see the changes that will occur with this upgrade, see the detailed provider alert (PDF).

To learn how to handle requests while the system is down and to see more planned downtimes, review the list of e-referral system planned downtimes and what to do.

You can get to this list anytime from any page of our ereferrals.bcbsm.com website. Scroll down the left navigation pane and look for the blue tile at the bottom.

We're providing this information so you can plan ahead. We apologize for any inconvenience you may experience while the e-referral system is down.

Posted: May 2021
Lines of business: Blue Cross Blue Shield of Michigan and Blue Care Network