AIM Specialty Health® delays are resolved

AIM Specialty Health has informed us that the delays they were experiencing on Sept. 29 and 30 have been resolved.

Internet service provider issues across the country were causing delays in the AIM Contact Center (1-800-728-8008) and in the AIM ProviderPortal® (*.

Providers should now experience normal operations when calling the AIM Contact Center and using the AIM ProviderPortal.

As a reminder, AIM manages authorizations for various Blue Cross commercial, Medicare Plus Blue, BCN commercial and BCN Advantage members for these services:

Posted: October 2021
Lines of business: Blue Cross Blue Shield of Michigan and Blue Care Network