Intensive outpatient program and partial hospital program services now payable via telemedicine on an ongoing basis

As previously communicated, Blue Cross Blue Shield of Michigan and Blue Care Network began allowing behavioral health IOP and PHP services to be payable when provided by contracted facilities via telemedicine as a temporary measure during the COVID-19 pandemic.

Effective Nov. 1, 2021, we're updating our Telemedicine Services medical policy to allow these services to be payable when delivered by contracted facility providers via synchronous (real time) telemedicine on an ongoing basis, rather than as a temporary measure. We're doing this to make it easier for members to receive these services beyond the COVID-19 pandemic.

For more information, including information about billing for these services, see the Telehealth for behavioral health providers document.


Updated documents

By Nov. 1, we'll update the following documents to reflect this change:

You can find these documents on our public website at or within Provider Secured Services.

You can view the updated Telemedicine Services medical policy through the BCN Medical Policy Manual. To do this:

  1. Log in as a provider at
  2. Click the BCN Provider Publications and Resources link on the right.
  3. Click Medical Policy Manual on the left, under “Other Resources.”
  4. Click Policies by name on the right.
  5. Click T and then click Telemedicine Services.

Soon, the updated policy will also be available through our Medical Policy & Pre-Cert/Pre-Auth Router on

Posted: November 2021
Lines of business: Blue Cross Blue Shield of Michigan and Blue Care Network