AIM Specialty Health® technical issue is resolved

AIM Specialty Health has informed us that the technical issue they were having on Nov. 9 and 10, 2021, has been resolved.

This issue was causing some providers to be categorized as out of network when a prior authorization request was submitted.

Providers should now experience normal operations when submitting prior authorization requests through the AIM Contact Center and the AIM ProviderPortal.

As a reminder, AIM manages authorizations for various Blue Cross commercial, Medicare Plus Blue, BCN commercial and BCN Advantage members for these services:

Posted: November 2021
Lines of business: Blue Cross Blue Shield of Michigan and Blue Care Network