e-referral system out of service overnight Dec. 18-19 and possible performance issues Jan. 1-3

We want to make you aware of two things you'll encounter when using the e-referral system in the next weeks. We're providing this information so you can plan ahead.

We apologize for any inconvenience you may experience while the e-referral system is down or when there are performance issues.

December 18-19: Routine maintenance downtime

The next planned downtime for the e-referral system is from 10 p.m. on Saturday, Dec. 18 to 10 a.m. on Sunday, Dec. 19, 2021. (All times are Eastern time.)

The e-referral system will not be available at all during these times. Here’s additional information:

To see more planned downtimes and to learn how to handle requests while the system is down, review the list of e-referral system planned downtimes and what to do. (PDF)

You can get to this list anytime from any page of our ereferrals.bcbsm.com website. Scroll down the left navigation pane and look for the blue tile at the bottom.

January 1-3: Possible performance issues due to uploads

We'll be uploading updated member information to the e-referral system from 7 a.m. on Saturday, Jan. 1 to 7 a.m. on Monday, Jan. 3, 2022. (All times are Eastern time.)

While the uploads are occurring, you may experience minor performance issues with the e-referral system. The operating speed will return to normal during business hours on Monday, Jan. 3.

Posted: December 2021
Lines of business: Blue Cross Blue Shield of Michigan and Blue Care Network