On Feb. 18, the Utilization Management call center at 1-800-392-2512 will be closed until 1 p.m.
On Friday, Feb. 18, 2022, the Utilization Management call center at 1-800-392-2512 will be closed for staff training from 8:30 a.m. to 1 p.m.
Normal business operations will resume at 1 p.m.
This call center handles non-behavioral health authorization requests for Medicare Plus BlueSM, Blue Care Network commercial and BCN AdvantageSM members.
What to do during the closure
While the call center is closed:
- Submit prior authorization requests using the e-referral system. Refer to the e-referral User Guide (PDF) for information.
- For urgent requests only — those that involve life-threatening conditions — call the after-hours line at 1-800-851-3904.
Behavioral Health call center will be open
For behavioral health requests, you'll still be able to reach the Blue Cross and BCN Behavioral Health department as usual:
- For Medicare Plus Blue, call 1-888-803-4960.
- For BCN commercial, call 1-800-482-5982.
- For BCN Advantage, call 1-800-431-1059.
Additional information
As a reminder, you can access resources related to authorizations and referrals on our ereferrals.bcbsm.com website. Click either Blue Cross or BCN and then use the links in the left navigation to reach information related to specific services.
Posted: February 2022
Lines of business: Blue Cross Blue Shield of Michigan and Blue Care Network