Where to get help in using the e-referral system
Recently, the Web Support Help Desk has been experiencing an increase in calls for e-referral assistance. As a reminder, the Web Support Help Desk is only available to assist with password reset, navigation and technical help.
Please follow these guidelines for other e-referral issues:
- For Blue Cross PPO (commercial) members, you can find the appropriate Provider Inquiry phone number in the Blue Cross provider resource guide at a glance document, on the Quick Guides page of this website.
- For Blue Cross Medicare Plus BlueSM PPO members, you can find the appropriate Provider Inquiry phone number in the Services That Require Authorization – Medicare Plus Blue PPO document, on the Authorization Requirements & Criteria page in the Blue Cross section of this website.
- For BCN HMOSM (commercial) or BCN AdvantageSM members, please call 1-800-392-2512.
For additional help using e-referral, contact your provider consultant or consult the user guides and online training available on the Training Tools page on this website.
Posted: June 2018
Lines of business: Blue Cross Blue Shield of Michigan and Blue Care Network