FAQ on using e-referral system now available for Blue Cross authorization requests

A document titled Frequently asked questions about using the e-referral system has been posted to this website that gives providers important details about submitting authorization requests for services for Blue Cross PPO (commercial) and Blue Cross Medicare Plus Blue^SM PPO members. It includes questions and answers emanating from an August 2017 webinar that showed providers how to use the system.

We hope this document will prove especially helpful to providers who started making the transition to the e-referral system on July 31, 2017. This was the effective date for submitting Blue Cross authorization requests through the e-referral system instead of through the prenotification system.

Additional information on using the e-referral system, including the e-referral User Guide, is available on the Blue Cross Training Tools page on this website.

Posted: August 2017
Line of business: Blue Cross