AIM Specialty Health^® technical issues are resolved

AIM Specialty Health has advised us that the technical issues they were experiencing on March 15, 2021, are resolved. These issues were causing delays in their ProviderPortal^® and in the AIM Contact Center.

If you were experiencing delays on March 15 when submitting prior authorization requests to AIM, you should be able to submit these requests without delays now.

For information on which types of authorization requests AIM manages for Blue Cross Blue Shield of Michigan and Blue Care Network, refer to the document titled Summary of utilization management programs for Michigan providers (PDF).

Posted: March 2021
Lines of business: Blue Cross Blue Shield of Michigan and Blue Care Network