Do's and don'ts when submitting commercial SNF requests using the e-referral system

Starting Dec. 1, 2020, skilled nursing facilities were required to submit authorization requests for Blue Cross commercial and BCN commercial members through the e-referral system and not by fax.

You should fax the form only when the e-referral system is not available.

Here are important do's and don'ts when submitting your requests through the e-referral system:

Training resources for SNFs

It's important to use the available training resources to familiarize yourself with the e referral system, especially:

You can access a recorded webinar for SNFs and the webinar slides at Click Training Tools and scroll down to find the "e-referral Overview for Skilled Nursing Facilities presentation" - specifically:

Important next steps

If you haven't done so already, there are two important things you should do right away.

  1. Register now for access to the e-referral system

    We encourage you to register now for access to the e-referral system. It takes some time to process registration requests.

    To register, follow the instructions on the Sign Up or Change a User webpage on our website.

  2. Use the online tools to learn the e-referral system

    Visit the Training Tools page of our website for:

    Posted: April 2021
    Lines of business: Blue Cross Blue Shield of Michigan and Blue Care Network