Do's and don'ts when submitting commercial SNF requests using the e-referral system
Starting Dec. 1, 2020, skilled nursing facilities were required to submit authorization requests for Blue Cross commercial and BCN commercial members through the e-referral system and not by fax.
You should fax the form only when the e-referral system is not available.
Here are important do's and don'ts when submitting your requests through the e-referral system:
Note: Do include on the form the name and phone number of the person submitting the authorization request.
Training resources for SNFs
It's important to use the available training resources to familiarize yourself with the e referral system, especially:
You can access a recorded webinar for SNFs and the webinar slides at ereferrals.bcbsm.com. Click Training Tools and scroll down to find the "e-referral Overview for Skilled Nursing Facilities presentation" - specifically:
Important next steps
If you haven't done so already, there are two important things you should do right away.
We encourage you to register now for access to the e-referral system. It takes some time to process registration requests.
To register, follow the instructions on the Sign Up or Change a User webpage on our ereferrals.bcbsm.com website.
Visit the Training Tools page of our ereferrals.bcbsm.com website for:
Posted: April 2021
Lines of business: Blue Cross Blue Shield of Michigan and Blue Care Network