Behavioral Health

Blue Care Network provides materials and resources to assist you with your behavioral health referrals. In addition to the information listed on this page, you can access the complete version of the BCN Provider Manual and other behavioral health resources including the BCN Behavioral Health Fee Schedule on web-DENIS in BCN Provider Publications and Resources.

Thank you to those who completed the Behavioral Health Quality Improvement Program Survey. The survey completion period has ended. Please watch for more information about BCN's new behavioral health quality improvement program in BCN Provider News.

Forms for requesting clinical review

Utilization management criteria

Medical record documentation requirements

Other resources

Contact information

  • Provider Inquiry Contact Information

    Call for general assistance with behavioral health services, including:

    • Assistance in arranging services
    • Request authorization for services
    • Discuss or receive information on criteria used to render an authorization decision
    • Claims inquiries

    The only exceptions are for prior authorization for psychological assessment prior to bariatric surgery and authorization for acute detoxification services. For these situations call 1-800-392-2512.


  • BCN Behavioral Health Provider Outreach assistance

    Go to the Provider contact us section of bcbsm.com to locate contact information for assistance with the following:

    • Enrollment and credentialing questions
    • Contractual issues
    • Recurring problems or unresolved issues
    • Education and training assistance on BCN policies, procedures and programs