Behavioral Health

For information about behavioral health services for dates of service before Jan. 1, 2024, see Behavioral health information for dates of service before Jan. 1, 2024 (PDF).

Blue Cross Behavioral HealthSM manages prior authorizations for behavioral health services (for mental health and substance use disorders) for the following members:

  • Blue Cross Blue Shield of Michigan commercial
  • Medicare Plus BlueSM


How to submit prior authorization requests

To learn how to submit requests, see our Getting Started page. Submit requests before providing services.

To find out more about the 2024 changes, view the Blue Cross Behavioral Health Updates 2024 Webinar (video).

Blue Cross Behavioral Health Provider Portal Error Issue – Authorization not found (video).

Out-of-network providers can use the online forms below to submit requests. For best results, use the Google Chrome browser to open and complete these forms.

Utilization management criteria

Provider resources for all members

Provider resources for Blue Cross commercial members

Provider resources for Medicare Plus Blue Members

Telehealth resources for providers

Patient care resources